Privacy Policy

Last updated: July 9, 2026

This Privacy Policy describes how GigFlow (GigFlow Tax Tracker Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy applies to our website and all services we provide to freelancers and gig workers in Calgary and beyond.

Who We Are (Data Controller)

We operate as the data controller for all personal information collected through our platform. Our services are designed to help freelancers, gig workers, and side hustlers track revenue, manage tax obligations, and maintain accurate cash flow records. We maintain strict data protection standards to ensure your financial information remains secure and confidential.

Information We Collect

We collect several types of information to provide and improve our services:

• Account Information: When you register, we collect your name, email address, phone number, and business details.
• Financial Data: Information about your income, expenses, invoices, and tax-related transactions that you input into our platform.
• Usage Data: Information about how you interact with our website, including pages visited, features used, and time spent on our platform.
• Device Information: Technical data such as IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and analyze platform usage.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have explicitly agreed to our processing activities.
• Legitimate Interest: To operate and improve our services, prevent fraud, and enhance security.
• Legal Obligation: To comply with tax regulations, financial reporting requirements, and applicable Canadian laws.
• Contractual Necessity: To fulfill our obligations under your service agreement and provide the features you requested.

How We Use Your Information

We use your personal information for specific purposes related to our services:

• Providing and maintaining our revenue tracking and tax planning tools
• Processing your financial data and generating reports
• Communicating with you about service updates, changes, and important notices
• Improving our platform through analytics and user feedback
• Preventing fraud, abuse, and ensuring platform security
• Complying with legal and regulatory requirements
• Sending you relevant updates about tax deadlines and financial tips (with your consent)

Data Retention

We retain your personal information for specific periods based on the type of data and our legal obligations:

• Account Information: Retained for the duration of your active account, plus 24 months after account termination or last activity.
• Financial Records: Kept for a minimum of 7 years to comply with Canadian tax requirements and regulations.
• Analytics and Cookies: Retained for up to 14 months from the date of collection.
• Server Logs: Maintained for up to 12 months for security and troubleshooting purposes.
• Contact Form Messages: Stored for up to 24 months following your last interaction with us.

Once the retention period expires, we securely delete your information unless we are required to keep it longer by law.

Your Rights

You have important rights regarding your personal information:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You may ask us to correct inaccurate or incomplete information.
• Right to Deletion: You can request deletion of your personal information, subject to legal retention requirements.
• Right to Data Portability: You can request your information in a structured, commonly used format for transfer to another service.
• Right to Withdraw Consent: You may withdraw your consent to processing at any time.
• Right to Lodge a Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe we have violated your privacy rights.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us remember your preferences, track platform usage, and provide personalized features. We use both essential cookies (required for basic functionality) and analytical cookies (to understand how you use our platform). You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our service. For more detailed information, please refer to our Cookie Policy.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption of sensitive data in transit and at rest, secure authentication mechanisms, regular security assessments, and employee training on data protection. Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Sharing

We do not sell your personal information to third parties. We may share your information only in the following circumstances: with trusted service providers who assist us in operating our platform under strict confidentiality agreements; with legal authorities when required by law or court order; to protect our rights, privacy, safety, or property; or with your explicit consent. Any third-party processors are bound by data protection obligations equivalent to our own.

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites before providing your personal information. This Privacy Policy applies only to our platform and services.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 18, we will take immediate steps to delete such information and terminate their account. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any material changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services following any modifications constitutes your acceptance of the updated policy.

Supervisory Authority

If you believe we have violated your privacy rights or if you have concerns about our data processing practices, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC). The OPC is the federal privacy regulator responsible for investigating privacy complaints and ensuring compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). You can contact the OPC through their official website or by mail for assistance with your privacy concerns.